If you see the message "your session has timed out" when trying to access the library's catalog, please follow these steps:
NOTE concerning AOL: We have received reports from AOL customers that they are regularly getting the session time out message. Through troubleshooting with those customers, we have discovered that using a browser other than AOL's provides success. If you are an AOL customer and are using the new AOL browser, please use another one such as Internet Explorer, Firefox, Safari, etc.
Do NOT use a bookmark.
Use the library site's navigation.
Clear the cache or temporary Internet files.
Clear the history in your browser.
Clear the cookies in your browser which are for the library's catalog.
Check the security setting of your browser. Some customers have reported that changing their browser security from high to medium has worked.
If you connect to the Internet using a satellite, please contact your Internet service provider to ensure they are not providing cached pages from the library's site.
See if you can connect to the library's catalog and your account using another computer.
Please call or visit any library branch.
Still no luck? Please contact your Internet Service Provider for additional assistance in troubleshooting your connection to this particular site.