While in-the-moment technical support cannot be provided/guaranteed, here are some tips when using VTC.
Equipment Use
Be careful with the drawers. Avoid shutting them on any of the wires/cables.
Do not move the TV.
Do not touch equipment behind the TV, which is covered by a warranty.
Broken or Missing Parts
Let Information Desk staff know of any hardware issues or missing components.
While in-the-moment technical support cannot be provided/guaranteed, here are some tips when using VTC.
Frequent Questions
USB-C - 3.0 architecture may not work with all devices.
Tap Panel frozen? Staff can reboot the system.
Does the TV screen show an error of “Check Device Power”?
Tap the Tap Panel to wake it up.
Make the television (VTC screen) fill the screen: Select Spotlight on the Tap panel – choose MTR-LIBxx
Sound is playing from TV or Laptop and not the Logitech Speakers.
HDMI connection will always use TV speakers.
Swytch cable requires you to select Echo Cancelling Speakerphone. Refer to Connecting to VTC tab.
Sound echoes in the room? If there is more than one laptop in the room, make sure the microphone & speakers are muted / turned off on the one that is not connected to the VTC.
Do not use Teams from the Tap Panel and the Swytch cable at the same time – the Tap Panel can freeze.
Did your Microsoft icons in Outlook/Word/Excel disappear after plugging in the Swytch cable?
Close all Microsoft products. Plug in the Swytch cable, then open your application.
