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eBooks: Getting Started

Thousands of eBooks and eAudiobooks available anytime and from anywhere you have internet access—free with your library card!

Troubleshooting eBooks and eAudiobooks

Need additional help with using eBooks and eAudiobooks? You can: 

  • Chat with a live staff member using our Ask Your Library chat service, available Mondays-Fridays from 10-5:45 pm.
  • Submit a question at any time and staff will respond through email.
  • Search OverDrive's Help site for specific questions. Libby also has a device-specific help page.
  • OverDrive also offers a Support form for more technical issues.

Holds Notification Update

Changes to OverDrive and Libby Holds Notifications—Auto Checkout Option Removed

Learn more about a new method for holds notifications recently introduced by OverDrive.

eBook FAQs

I Have a New Card Number

What About OverDrive?

If you have holds, checkouts or wish lists in OverDrive and have changed your card number, please visit OverDrive.com.

  • Select Help in the top right, scroll down
  • Select Troubleshooting,
  • Enter your zip code or Fairfax County Public Library
  • Click Get Support next to the library's name
  • Fill out the form (category Card – Account Update) to have OverDrive transfer your items to your new card number.

What About Inter Library Loan (ILLiad)

If you have interlibrary loan requests or checkouts, please re-register with the ILLiad system. Then email ill@fairfaxcounty.gov with your old AND new library card number so your accounts can be merged.

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