The listed providers offer tech help for older adults and adults with disabilities, usually with mainstream technology and some with a focus on assistive technology. Our expectation is that all providers should address the accessibility and useability needs of each individual seeking assistance. In some cases, mainstream or assistive technology are complementary. However, neither may completely solve all accessibility issues.
In addition, applications software, web resources, documents, online courses, and other digital tools and materials must also be designed in accessible formats. If you feel that a provider is not addressing your accessibility or useability needs, please communicate that to the provider or to the contact information at the end of the guide.
TECH HELP PROVIDERS LIST
For remote or online tech support and training by hourly rate or support plan to help older adults feel more comfortable with phones, computers, tablets, and more, go to https://www.candootech.com/.
ECNV provides information and referral for resources on a range of services including adaptive technology. For details, send an email to info@ecnv.org or call (703) 525-ECNV (3268).
For free minor technology assistance over the phone or in-person at home or at a senior center, Fairfax area residents can call 703-324-5406 or 703-324-7948 or email volunteersolutions@fairfaxcounty.gov.
For computer training courses, visit a Fairfax County Senior Center or go to https://www.fairfaxcounty.gov/neighborhood-community-services/technology-programs/technology-for-senior.
To find a calendar of webinars or drop-in one-on-one tech help at a local library, go to https://librarycalendar.fairfaxcounty.gov/calendar.
Adults with a disability can find services at https://research.fairfaxcounty.gov/aging-and-disability.
The Affordable Connectivity Program (ACP) is a U.S. government program run by the Federal Communications Commission (FCC) to help low-income households pay for internet service and connected devices like a laptop or tablet. For more details and to apply, go to https://www.fcc.gov/acp.
If you need to talk to someone about your eligibility or application status, call the ACP Support Center at (877) 384-2575.
For a wide range of tech and device help through purchased support plans, go to https://www.geeksquad.com.
For in-person tech assistance and problem solving by hourly rate tailored for the needs of older adults and seniors in Northern Virginia and the DC area, go to https://www.manythemyles.com.
If you have a neighborhood Village or Shepherd’s Center in your area, become a member and get tech help. Find a Village at https://www.vtvnetwork.org/ or find a Shepherd’s Center at https://www.shepherdcenters.org/.
For NVRC’s Assistive Technology Demonstration Center or assistance with Virginia’s Technology Assistance Program go to https://nvrc.org.
Provides information and referral for a range of services, including assistive technology.
For finding a cell phone or wireless devices for your home, go to https://www.accesswireless.org.
For online group classes, go to https://seniorplanet.org/.
For specific technology questions, call the National Senior Planet Hotline: 888-713-3495.
For free consultations, or obtain private pay or Virginia DD Waiver-paid assessments, training, customization for adaptive equipment, communication, computer access, hearing, vision, and sensory needs, go to https://www.servicesource.org/virginia-assistive-technology/.
To request a consult, go to https://www.teentechtutors.org or send a text or call 703-999-1393.
ABOUT THIS RESOURCE GUIDE
This resource guide was developed in 2022 by the Communication & Technology Committee of the Fairfax County Area Coordinating Council for Aging and Adults with Disabilities (CCAAD). It is based on information presented to the committee by a variety of local government agencies, community-based organizations, and the expertise of the committee members. It is not intended to be all inclusive of providers – either locally or nationally - who might offer similar services.
The entities on this list have not been vetted, and the CCAAD cannot guarantee that these entities are suitable for your situation or need. If you would like to offer feedback or suggest entities that provide tech assistance specifically for older adults and adults with disabilities for inclusion in a future updated list, please contact the CCAAD at 703-246-8456, TTY 711 or send an email to ccaad@fairfaxcounty.gov.
